Terms of Service
Please read carefully
Last Updated June 27th 2025
Acceptance of Terms
By accessing and using our software and all it's related services ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this Service.
These Terms of Service apply to all users of the Service, including gym owners, members, and visitors.
Description of Service
Our platform provides fitness facility management and membership services, including:
- Gym registration and profile management
- Membership management and billing
- Class scheduling and booking systems
- Payment processing for gym memberships
- Communication tools between gyms and members
- Analytics and reporting features
User Accounts and Registration
Account Creation
To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
Account Security
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must:
- Choose a strong, unique password
- Keep your login credentials confidential
- Notify us immediately of any unauthorized use of your account
- Log out from your account at the end of each session
Account Types
We offer different account types with varying features and limitations:
- Gym Owner Accounts: For fitness facility operators to manage their business
- Member Accounts: For individuals accessing gym services and memberships
- Staff Accounts: For gym employees with limited administrative access
Subscription Plans and Pricing
Available Plans
We offer multiple subscription tiers for gym owners:
- Starter Plan: Basic features with member limitations
- Pro Plan: Enhanced features with increased member capacity
- Elite Plan: Full feature access with unlimited or high member limits
Free Trial
New gym owner accounts receive a 15-day free trial period. During this trial:
- You can access all features of your selected plan
- No payment is required during the trial period
- You may cancel at any time before the trial expires
- Billing begins automatically after the trial unless cancelled
Billing and Payments
By subscribing to a paid plan, you agree that:
- Payments are processed securely through our payment partners
- Subscriptions automatically renew unless cancelled
- You authorize recurring charges to your payment method
- All fees are non-refundable except as required by law
- Price changes will be communicated 30 days in advance
Acceptable Use Policy
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Upload or share inappropriate, offensive, or harmful content
- Attempt to gain unauthorized access to other accounts or systems
- Use the platform for any illegal or fraudulent activity
- Spam, harass, or abuse other users
- Interfere with the proper functioning of the Service
- Create false or misleading gym profiles or membership information
Violation Consequences: We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.
Gym Owner Responsibilities
As a gym owner using our platform, you agree to:
- Provide accurate information about your fitness facility
- Maintain current contact information and business details
- Comply with all applicable health and safety regulations
- Honor membership agreements made through our platform
- Respond promptly to member inquiries and concerns
- Maintain appropriate insurance coverage for your facility
- Keep your subscription payments current
Content and Information
You are responsible for all content you upload to your gym profile, including:
- Accuracy of facility descriptions and amenities
- Current pricing and membership terms
- Class schedules and instructor information
- Photos and promotional materials
Member Responsibilities
As a member using our platform, you agree to:
- Provide accurate personal and contact information
- Follow all gym rules and policies
- Make payments on time for memberships and services
- Treat gym staff and other members with respect
- Use equipment safely and responsibly
- Report any injuries or incidents promptly
Health and Safety
You acknowledge that:
- Physical exercise involves inherent risks
- You should consult with a healthcare provider before beginning any fitness program
- You participate in activities at your own risk
- You will inform gym staff of any medical conditions that may affect your ability to exercise safely
Payment Terms
Platform Fees
Gym owners are responsible for subscription fees based on their chosen plan. Fees are charged in advance and are non-refundable except as required by law.
Member Payments
Members pay gym owners directly for memberships and services. We facilitate payment processing but are not responsible for disputes between gyms and members regarding refunds or service quality.
Payment Processing
All payments are processed through secure third-party payment processors. We do not store complete payment card information on our servers.
Cancellation and Termination
Subscription Cancellation
Gym owners may cancel their subscription at any time through their account settings. Cancellation takes effect at the end of the current billing period.
Account Termination
We reserve the right to terminate accounts that:
- Violate these Terms of Service
- Engage in fraudulent or illegal activity
- Fail to pay required fees
- Abuse or harass other users
Effect of Termination
Upon termination:
- Your access to the Service will be immediately suspended
- Your data may be retained for a reasonable period as required by law
- Outstanding fees remain due and payable
Intellectual Property
The Service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
User Content
You retain ownership of content you upload but grant us a license to use, display, and distribute such content as necessary to provide the Service.
Prohibited Use
You may not:
- Copy, modify, or distribute our content without permission
- Reverse engineer or attempt to extract source code
- Use our trademarks without authorization
- Create derivative works based on our Service
Disclaimers and Limitation of Liability
Service Availability
We strive to maintain service availability but do not guarantee uninterrupted access. The Service is provided 'as is' without warranties of any kind.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or revenue
- Loss of data or information
- Business interruption
- Personal injury related to gym activities
Third-Party Services
We are not responsible for the actions, content, or services of third-party gyms, payment processors, or other service providers accessed through our platform.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your violation of these Terms of Service
- Your use of the Service
- Content you upload or share
- Your violation of any third-party rights
- Any activities at gym facilities accessed through our platform
Dispute Resolution
Informal Resolution
Before initiating formal proceedings, you agree to attempt to resolve disputes through direct communication with us.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.
Arbitration
Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the United Arab Emirates.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by:
- Posting updated terms on our website
- Sending email notifications to registered users
- Displaying prominent notices within the Service
Your continued use of the Service after changes take effect constitutes acceptance of the modified terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely approximates the intent of the original.
Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: support@gymboss.app
Effective Date: June 1st 2025
Last Updated: June 27th 2025